Professional NYC Property Management
with a personal approach.

The day-to-day operations of our condo are handled with the kind of attention to detail we did not always see from previous management. The team is responsive, well-organized, and consistent in their reporting.

Communication with the board has been clear and on time. Meeting prep is thorough, follow-up items are tracked, and decisions are documented properly. It has made our board's work noticeably smoother.

Co-op operations involve a level of detail many managers underestimate. The Luxury Management team understands that, and the work has been consistent — from vendor coordination to shareholder communication to documentation.

Our multifamily property has run more predictably since we engaged Luxury Management. Tenant communication is handled professionally, lease coordination is on schedule, and maintenance is tracked through to resolution.

Maintenance requests are acknowledged in a timely manner and routed to the appropriate vendors. Completed work is documented, and the team follows up so that ownership is not chasing status updates.

When a building emergency required immediate coordination, the Luxury Management team responded thoughtfully and kept the board informed throughout. The incident was documented and reviewed afterward.

Vendor coordination has been a clear improvement. Contractor schedules are managed, on-site quality is supervised, and the reports we receive reflect what was actually done.

Compliance had been a recurring concern before we engaged Luxury Management. Filings and inspection cycles are now tracked, deadlines are flagged well in advance, and the compliance calendar has brought welcome clarity.

Financial reporting is organized and transparent. Monthly statements are consistent, budgeting input is thoughtful, and the team is responsive when the board has questions on specific line items.

Communication with our residents has been notably professional. The team is courteous, responsive, and keeps both residents and ownership appropriately informed — without overwhelming either party.

We've been impressed by how quickly maintenance issues are organized and followed through. Communication is clear, vendors arrive prepared, and there is a noticeable sense of accountability from start to finish.

Luxury Management has helped us stay much more organized with compliance deadlines and building requirements. Their coordination has reduced confusion and made it easier for our board to stay on top of important filings.